Frequently Asked Questions

Metrc integration is currently in development and undergoing sandbox validation. When launched, HashNet will provide native Metrc integration for Maine adult-use cannabis facilities — automatically syncing packages, lab results, transfers, and inventory adjustments with Metrc in real time. The integration is built with per-facility rate limiting, exponential backoff retry, and coalescible action deduplication. All core inventory tracking features are available now without Metrc.

Yes. HashNet supports Maine's dual regulatory framework within a single system. Adult-use facilities will get full Metrc seed-to-sale tracking under Title 28-B (when Metrc integration launches), while medical facilities use trip ticket documentation under Title 22 Chapter 558-C. A use-type toggle lets operators filter their view by license type, and compliance rules are automatically applied based on license classification.

HashNet includes mandatory testing gates that block untested adult-use product transfers (per Title 28-B §602), trip ticket generation for medical transfers, manufacturing tier possession limit enforcement (Tier 1: 40 lbs, Tier 2: 200 lbs per §2423-F), full audit trails with before-and-after state diffs, lifecycle state management (testing, remediation, hold, destruction), waste rendering with 50:50 ratio and 3-day quarantine enforcement, and automated record retention policies.

For adult-use products under Title 28-B Section 602, HashNet enforces mandatory lab testing before any transfer to another licensee. Finished products cannot be added to orders or shipped until they have a passing test result. The system automatically blocks products that fail testing — failed products can only transition to remediation, retesting, or destruction. They cannot be sold, moved, or split. For medical products, testing is tracked but transfers are permitted without a passing result under current Maine law.

LD 1847 is a bill currently heading to the Maine legislature floor vote (as of April 2026). If passed, it would require medical cannabis facilities to use Metrc for seed-to-sale tracking — the same system adult-use facilities use. HashNet's architecture already supports this scenario. If the bill passes, we can enable Metrc integration for medical licenses with a configuration flag change. No architectural changes would be needed.

HashNet follows Maine's regulatory retention requirements. Adult-use records are retained for a minimum of 7 years per Title 36 §135. Medical records are retained for a minimum of 4 years per Title 22 §2430-J. Audit logs are never auto-deleted — they are compliance evidence. Automated retention policies handle cleanup of operational data (sync queues, temporary records) while preserving all regulatory documentation.

Visit our pricing page, choose a plan, and click "Get Started." You will create your organization name, admin username, and password, then complete payment through Stripe. Your account is provisioned automatically after payment — you can log in immediately. No credit checks, no approval waiting period.

No. HashNet is a web application that runs in your browser. There is nothing to install, no desktop software to maintain, and no updates to apply manually. We handle all infrastructure, security patches, and feature updates on our end. You always have the latest version.

Data import capabilities are available for Enterprise plan customers. We can help migrate existing inventory records, customer lists, and historical data from spreadsheets or other systems. Contact our team to discuss your specific migration needs.

Starter plans include email support. Professional plans add priority email and phone support. Enterprise plans include a dedicated account manager, on-site training, and Slack channel access. All plans include access to documentation and our knowledge base.